Terms & Conditions

1. Acceptance of Terms

By accessing and using PlainOHost services, including but not limited to website hosting, website design, add-on services, and related products, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Description

PlainOHost provides various web services including:

2.1 Service Level Agreement (SLA)

We guarantee 99.9% network uptime for hosting services. If we fail to meet this uptime guarantee, you may request a service credit as outlined in our SLA.

2.2 Support Services

Technical support is available through our help desk during business hours. Response times vary based on service priority and support plan.

3. Account Registration

To access certain services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

3.1 Account Suspension

We reserve the right to suspend or terminate accounts that:

• Provide false registration information
• Violate our Acceptable Use Policy
• Fail to make timely payments
• Engage in illegal or harmful activities

4. Payments & Refunds

4.1 Pricing and Billing

All prices are listed in USD. We reserve the right to change prices with 30 days notice to existing customers. Services are billed in advance on a monthly, quarterly, or annual basis as selected during purchase.

4.2 Refund Policy

We offer a 30-day money-back guarantee for hosting services. The following services are non-refundable:

• Domain registration fees
• Setup fees
• SSL certificates
• Website design services after work has commenced
• Add-on services already activated

4.3 Late Payments

Accounts with overdue payments may be suspended. A $15 late fee may be applied to accounts more than 7 days past due. Reactivation of suspended accounts requires payment of all outstanding balances.

5. Acceptable Use Policy

You agree not to use PlainOHost services for:

• Illegal activities or content
• Spamming or unsolicited email
• Distribution of malware or viruses
• Copyright infringement
• Hacking or unauthorized access attempts
• Resource abuse that affects other customers
• Hosting phishing sites or fraudulent content

6. Intellectual Property

6.1 Your Content

You retain all rights to the content you upload to our services. You grant us a limited license to store, display, and transmit your content as necessary to provide our services.

6.2 Our Intellectual Property

All PlainOHost trademarks, logos, service marks, and content (excluding user content) are our property. You may not use our intellectual property without prior written permission.

6.3 Website Design Projects

Upon full payment, you receive full ownership of the custom website design. We retain the right to display completed projects in our portfolio unless otherwise agreed in writing.

7. Termination

Either party may terminate services with written notice. Upon termination:

• All outstanding fees become immediately due
• Your access to services will be suspended
• We will delete your data after 30 days
• You are responsible for backing up your data before termination

8. Limitation of Liability

PlainOHost shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or revenue
• Loss of data or business interruption
• Damages exceeding the amount paid for services in the preceding 12 months

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control.

9. Indemnification

You agree to indemnify and hold harmless PlainOHost, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your infringement of any third-party rights
• Any content you submit or transmit through our services

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Franklin County, Ohio.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify customers of material changes via email or dashboard notification. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions about these terms, please contact us:

• Email: legal@plainohost.com